Terms and conditions

TERMS OF USE

Last Updated: April 23, 2023

Welcome to relentlesshockey.com, the website of Relentless Athletes Inc ("Relentless Athletes", "we", "us", or "our"). These Terms of Use ("Terms") govern your access to and use of our digital training programs, content, and resources, provided through our website, relentlesshockey.com ("Site").

1. Acceptance of Terms
By accessing or using our Site and digital training programs, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our digital training programs and resources.

2. Eligibility
Our programs are designed for athletes over the age of 15 who can provide mature minor consent. Athletes below this age should only participate in our programs under the supervision of an adult. By accessing and using our Site and digital training programs, you represent and warrant that you meet these eligibility requirements.

3. Educational Purpose and Disclaimer
The digital training programs and resources offered by Relentless Athletes are for educational purposes only and are not intended to be a prescription or a substitute for professional medical advice, diagnosis, or treatment. You should consult a healthcare professional before starting any exercise program, especially if you have a pre-existing health condition or injury.Relentless Athletes is not responsible for any injuries, damages, or losses that may result from your use or misuse of the information, exercises, or programs provided on our Site. Your use of our digital training programs is at your own risk.

4. Intellectual Property Rights
All content on our Site, including but not limited to text, images, videos, and audio, is the property of Relentless Athletes or its licensors and is protected by copyright, trademark, and other intellectual property laws. Unauthorized use of our content is strictly prohibited.

5. License and Restrictions
Relentless Athletes grants you a limited, non-exclusive, non-transferable, revocable license to access and use our digital training programs and resources solely for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, or otherwise exploit any of the content provided on our Site without the express written permission of Relentless Athletics.

6. User Conduct

By accessing and using our Site and digital training programs, you agree not to:
- Share your login credentials with others.
- Use our digital training programs and resources for any commercial purpose.
- Engage in any activity that violates these Terms or any applicable law.

7. Termination of Access

We reserve the right, in our sole discretion, to terminate or suspend your access to our digital training programs and resources, without notice or liability, if you violate these Terms or engage in any conduct that we deem harmful or objectionable.

8. Limitation of Liability
To the fullest extent permitted by law, in no event will Relentless Athletes, its affiliates, or their respective directors, officers, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, or use, arising out of or related to your use of our digital training programs and resources, even if Relentless Athletes has been advised of the possibility of such damages.

9. Indemnification
You agree to indemnify, defend, and hold harmless Relentless Athletes,its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, or expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with your access to or use of our digital training programs and resources or your violation of these Terms.

10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Relentless Athletes is incorporated, without regard to its conflict of law provisions. Any disputes arising out of or relating to these Terms or your use of our digital training programs and resources shall be resolved through negotiation, mediation, or arbitration, as agreed upon by both parties.

11. Amendments and Updates
We reserve the right to update or modify these Terms at any time, at our sole discretion. We will notify you of any changes by posting the updated Terms on our Site, and the changes will be effective immediately upon posting. Your continued use of our digital training programs and resources following the posting of the updated Terms constitutes your acceptance of such changes.

12. Privacy Policy
Your access to and use of our digital training programs and resources are also subject to our Privacy Policy. Please review our Privacy Policy to understand our practices regarding the collection, use, and sharing of your personal information.

13. Contact Information
If you have any questions or concerns regarding these Terms or our digital training programs, please contact us at:
Relentless Athletes Inc.
Email: info@relentlesshockey.com

PRIVACY POLICY

Last Updated: April 23, 2023

Relentless Athletes Inc ("Relentless Athletes", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you access and use our digital training programs and resources provided through our website, relentlesshockey.com ("Site").

1. Information We Collect
We collect the following types of personal information from users:NameEmail addressPayment information

2. How We Collect Information
We collect personal information directly from you when you register for an account, purchase our digital training programs, or subscribe to our mailing list. We also use third-party integrations, such as Facebook, Google Ads, Google Analytics, and Klaviyo, to collect data for analytics and marketing purposes.

3. How We Use Your Information
We use the collected personal information for the following purposes:
- Account management
- Payment processing
- Improving our digital training programs
- Marketing and promotional purposes

4. Sharing Your Information
We do not sell or share your personal information with third parties, except for the following:With service providers, such as payment processors (e.g., ThriveCart, Stripe, PayPal) for processing your payments.With third-party integrations for analytics and marketing purposes, such as Google Ads, Google Analytics, and Klaviyo. Please refer to their respective privacy policies for more information on how they handle your data.

5. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee the absolute security of your personal information.

6. Data Retention
We do not store your personal information, and any data we collect is kept only for as long as necessary to fulfill the purposes outlined in this Privacy Policy.

7. User Rights
You have the right to access, modify, or delete your personal information. To exercise these rights, please contact us at info@relentlesshockey.com.

8. "Do Not Track" Policy
We do not currently respond to "Do Not Track" signals, as there is no consistent industry standard for compliance.

9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. We will notify you of any changes by posting the updated Privacy Policy on our Site, and the changes will be effective immediately upon posting. Your continued use of our digital training programs and resources following the posting of the updated Privacy Policy constitutes your acceptance of such changes.

10. Contact Information
If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:
Relentless Athletes Inc.
Email: info@relentlesshockey.com

REFUND POLICY

Last Updated: April 23, 2023

At Relentless Athletes Inc ("Relentless Athletes", "we", "us", or "our"), your satisfaction is important to us. This Refund Policy outlines the conditions under which you may request a refund for our digital training programs purchased through our website, relentlesshockey.com ("Site").

1. Refund Conditions
You may request a refund for any reason within the first 30 days of your purchase. To be eligible for a refund, you must meet the following requirements: The refund request must be made within 30 days from the date of purchase. You must send us an email explaining why the digital training program does not meet your expectations, as this helps us improve our offerings for future clients.

1.1 Refund Policy – Usage Requirement
While we are confident in the effectiveness of our digital workout programs and offer a 30-day refund policy, we also want to ensure that our programs are given a genuine attempt. If you are seeking a refund within the 30-day period:

- You must provide evidence that you have actively engaged with and attempted the program. This can include, but is not limited to, progress logs, notes, or any relevant records demonstrating your involvement.
- We ask that you provide feedback or reasons for your dissatisfaction. This is to help us continuously improve and address any potential gaps in our program.

Refunds will be assessed on a case-by-case basis, taking into account the evidence of genuine effort provided by the customer. Refunds will not be granted to customers who merely cite lack of time or scheduling issues as the sole reason for their dissatisfaction without evidence of genuine engagement with the program.

2. Refund Limitations
Please note that, due to past instances of fraud, we do not offer refunds to fitness coaches, facilities, strength coaches, or personal trainers.

3. Refund Process
To request a refund, please follow these steps:
- Send an email to
info@relentlesshockey.com within 30 days of your purchase.
- In the email, provide your name, the date of purchase, the email address associated with the purchase, and a brief explanation of why the digital training program does not meet your expectations.

We will review your refund request and, if approved, process the refund to the original payment method within a reasonable time frame.

4. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time, at our sole discretion. We will notify you of any changes by posting the updated Refund Policy on our Site, and the changes will be effective immediately upon posting. Your continued use of our digital training programs and resources following the posting of the updated Refund Policy constitutes your acceptance of such changes.

5. Contact Information
If you have any questions or concerns regarding this Refund Policy or our refund practices, please contact us at:Relentless Athletes Inc.
Email:
info@relentlesshockey.com